TITLE: IT Support Technician

REPORTS TO: IT Manager

FLSA: Exempt

SALARY RANGE: $60,000 - $80,000 a year, based on experience

Join our Burke Distributing family! We are a local alcohol beverage wholesaler that has served the Boston Market for over 90 years. We are looking for a technically motivated, detail oriented, and eager IT Support Technician that can support help desk and end user operations. The Company is structuring this role with the desire for career development and with demonstrated performance, training, and mentorship, progressively assume responsibilities within a Network Administrator role.

PRIMARY PURPOSE

Supports help desk and end-user operations, while offering a clear and structured opportunity to grow into a Network Administrator role over time

RESPONSIBILITIES

Help Desk & End-User Support (Primary Focus)

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals, as well as support for our proprietary route accounting software.
• Respond to help requests via phone, email, and other methods in a timely and professional manner.
• Troubleshoot Windows and iOS issues, Microsoft 365 applications, and common business software.
• Support Apple iOS/iPadOS devices, including setup, troubleshooting, and user assistance.
• Assist with user onboarding and offboarding (account creation, access provisioning, hardware setup).
• Maintain accurate documentation of issues, resolutions, and standard procedures.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Infrastructure & Network Support (Growth Focus)

• Assist with basic network troubleshooting (connectivity, VLANs, Wi-Fi, DNS, DHCP).
• Support administration of Active Directory, Group Policy, and user permissions.
• Assist with Mobile Device Management (MDM) administration and support.
• Help monitor and maintain network equipment (switches, firewalls, access points).
• Participate in system patching, updates, and hardware refresh cycles.
• Support IT projects such as upgrades, migrations, and new technology deployments.
• Learn and apply best practices related to security, backups, and disaster recovery.

REQUIRED SKILLS

• 3–5 years of experience in IT support, help desk, or a related technical role.
• Basic understanding of Windows 11 operating systems.
• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive).
• Understanding of TCP/IP networking fundamentals.
• Knowledge of Apple iOS/iPadOS device support.
• Experience with Mobile Device Management (MDM) solutions (e.g., airwatch, Jamf).
• Basic to intermediate Microsoft Excel skills, including formulas, data organization, and intermediate analytical skills for reporting and trend identification.
• Strong customer service, communication, and problem-solving skills.
• Ability to learn new technologies and work independently or as part of a team.

EDUCATION/EXPERIENCE

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred.
• Entry-level certifications or progress toward CompTIA A+, Network+, or Microsoft/Cisco certifications.
• Familiarity with Active Directory administration.
• Experience with Microsoft 365 administration (Entra)
• Experience with basic networking concepts (DNS, DHCP, VLANs).

BDC is an EEO Employer